Are the drivers required to provide assistance?

Yes.  Drivers are instructed to provide assistance when necessary. A driver may assist you between your door and the vehicle if the passenger door of the vehicle is in full view of the driver.

The driver will, if requested:

Help fasten lap belt, if requested.
Verbally assist sight-impaired passengers.
Assist with wheelchair maneuvering.
Offer an arm for stability.
Carry four bags of groceries.
Open front door, if requested.

The driver may not:

Enter a residence.
Lift or carry any wheelchairs.